DeluxePack.com is owned and operated by Deluxe Packaging Holdings, LLC (together, “DeluxePack,” “we,” “us” or “our”).
DeluxePack understands the importance of protecting our customers, site visitors, partners, employees, and contractors. This Privacy Policy applies to the personal information we collect, use, and disclose on DeluxePack.com (the “Site"), as well as information that we may collect both online and offline via other means, as described below. If you do not agree with the terms of this Privacy Policy, please do not use the Site or any services offered through the Site. When we use the term "Personal Information," we mean information that relates to an individual who is directly or indirectly identifiable.
If you are a California resident, please read our CCPA Privacy Notice in addition to this policy.
We do not knowingly allow people under the age of 16 to use or otherwise access the services of the Site. If you are under 16 years old, you may not use the Site. We do not seek any Personal or other Information from any persons under 16 years old. Because we do not intentionally collect any information from children under the age of 16, we also do not knowingly share or disclose such information to third parties. If you have reason to believe that a child under the age of 16 has provided us with information, please contact us at info@deluxepack.com
We collect information in order to provide the Site and its services to our users, improve the user experience and to communicate with users about the Site and its services and for other business purposes. The information we collect from users depends on the user's interactions with the Site. For example, the information we collect from a user who does nothing other than navigate the Site will differ from a user who creates an account/profile and/or transacts for products and services through the Site.
For the purpose of accessing and using certain areas and services of the Site, you may be asked for Personal Information, including identifiers such as your name, address, email address, and telephone number; commercial information, such as business name, address, and telephone number; and account or credit card numbers or other payment information. Business contacts may also supply us with identifiers or similar information such as their name, address, email address, and telephone number for the purpose of conducting business-related communications and transations on the Site.
If necessary, DeluxePack may obtain consumer information from third-party providers to improve the accuracy of our customer database, to increase our understanding of our customers and market, or to identify potential customers. For example, we get may use a service such as the National Change of Address (NCOA) service to assist us in validating and maintaining the correct addresses for our customers.
When you use the Site, we collect certain internet or other electronic network activity information automatically, using a variety of technologies.
Log Files. The Site's web server uses an extended log file format, which captures the date and time of all Site visits by all users, the referring address (location from which a visitor comes to the Site), type of Internet browser, and the visitor's IP address (a unique number used to identify every computer that connects to the Internet). The log file does not capture a user's email address.
Cookies. A cookie is a small piece of textual information that is placed by the web server into the browser's application folder on your computer. Once on your machine, a cookie allows the website to "recall" you as a unique individual for a specific period of time, in order to provide enhanced functionality to Site visitors and to assist DeluxePack in understanding customer behaviors on the site. The Site may use cookies to personalize information for certain customers. If you have elected to create an account or a profile on the Site, cookies are also used to associate you with those profiles. For example, through the use of cookies, the Site can "recall" and automatically populate your user ID when you login to the Site on your computer. Should you choose to do so, cookies can be removed from your hard drive at any time and certain web browsers can be set so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies.
The information we derive from cookies on our site may allow us to determine things like the URL of the website you visited immediately prior to visiting DeluxePack.com, the type of browser and device, such as a computer or mobile phone, that you are using to access the Site, your IP address, language, approximate geographic location (limited to city/state/country), and time zone. We, and/or our authorized third-party service providers may automatically collect this information when you access and use the Site through the use of electronic tools like log files and cookies. We use this information to troubleshoot, administer the Site and its services, analyze trends, gather demographic information, comply with applicable laws, and cooperate with law enforcement activities. We may also share this information with our authorized third-party service providers to measure the overall effectiveness of our online tools, content, and communications.
While you may decline to provide certain information to us, doing so may render you unable to access certain services and features offered through the Site. By making a purchase on the Site, you consent to our providing your Personal Information to our services providers and such third parties as we determine is necessary to process your transaction, such as the credit card companies and banking institutions used to process the transaction. You also have the ability to access and change any Personal Information that you have provided to DeluxePack by use of the appropriate features on the Site.
We may collect information that is considered Sensitive under some laws, including the California Consumer Privacy Act (“CCPA”). Examples of this include payment card or other financial information. When we do so, we use such information only for lawful purposes in compliance with the CCPA and other applicable privacy laws, such as to perform the services or provide the goods requested by you and to resist malicious, deceptive, fraudulent or illegal actions.
The Site is not presently configured to support Do Not Track ("DNT") signals from web browsers
User information (including Personal Information) collected on the Site is used to process requests, to fulfill orders, for customer service, to market and improve our products and services, to customize your experience on the Site, and to contact you with important updates to the Site and other information. DeluxePack may also use your information to provide you with information we believe may be of interest to you. If you do not wish to receive marketing information, email us at unsubscribe@deluxepack.com. All marketing email messages we send to you also include a link to opt-out of receiving this information. While requests are processed expeditioiusly, changes to your preferences may not be effective immediately.
Business contact information will be used to communicate with you regarding orders, quotes, and customer service, and for other everyday business purposes, such as requesting or providing products and services.
We do not disclose any user information obtained through the Site to third parties, except in the following cases:
Service Providers: From time to time, we may disclose your information to agents and others that we use in the ordinary operation of the Site, such as account and billing, user experience research and surveys, website hosting, and support and maintenance. We will only disclose your information to the extent required for the limited purpose of the third party providing services contracted to us so that we may service you.
Advertising Partners: We disclose certain Personal Information to advertising partners for processing of information, generally but not exclusively in hashed or de-identified form. We do so in order to support our marketing activities and provide you with offers of services in which we believe you may be interested.
With your consent: We will share Personal Information with outside companies, organizations, or individuals when we have your consent or request to do so.
For legal reasons: We will share user information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Business Transfer: We may share your information in a business transfer, such as a merger with or acquisition by another company, or if we file for protection under applicable bankruptcy laws in the future. In such event, user information obtained and maintained by us, including Personal Information, will transfer to the legally designated successor entity. User information submitted prior to any such transfer would remain subject to the terms of the Privacy Policy (as it existed on the date of the trasaction). However, user information submitted after a transfer to a successor entity may be subject to a new privacy policy adopted by the successor entity.
Please contact us at info@deluxepack.com for any additional questions about the management or use of user information.
This Privacy Policy applies solely to information collected on the Site. The Site may contain links to third party websites. We are not responsible for the privacy practices, cookies, content, or safety on such third-party sites. We do not exercise any control over third party websites displayed as links or in search results from within the Site and these third-party websites may place their own cookies or other files on your computer, collect data, or solicit Personal Information from you. We encourage our users to be aware of this fact when they leave our website and to read the privacy policies or statements of any website that they visit that collects personally-identifiable information.
DeluxePack has security measures in place to protect Personal Information from unauthorized or illegal access, destruction, use, modification or disclosure, as appropriate to the nature of the Personal Information. However, no data transmitted over the Internet can be guaranteed to be 100% secure. Thus, while we employ security measures to protect data, we cannot guarantee the security of any information transmitted to the Site and are not responsible for the actions of any third parties that may receive any such information.
Password-protected areas of the Site can be accessed only with a valid password that meets the complexity standards enforced on the site. Each password owner is responsible for keeping their password confidential and safe.
The Site is hosted on servers located in the United States. If you are a user accessing our websites from the European Union, Australia, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, be aware that you are transferring your personal data to the United States, which may not have the same data protection laws as other regions. By providing user information through the Service, you are consenting to the transfer of your information to the United States for processing and maintenance in accordance with this Privacy Policy and our Terms & Conditions. You are also consenting to the application of United States law in all matters concerning the Site and any services offered or provided therefrom.
The California Consumer Privacy Act (CCPA) requires us to provide certain disclosures before we collect personal information from California residents, as summarized below. This notice contains disclosures required by the CCPA, is only relevant to residents of California, and applies only to the collection or other use of “personal information” and “sensitive personal information” that is subject to the CCPA.
We collect the categories of personal information about California consumers from the categories of sources listed above under the heading “How We Collect and Use Your Information.”
We do not sell personal information as the term “sell” is traditionally understood (i.e., an exchange for money); however, we may disclose personal information to advertising partners and others in ways that may be considered a “sale” of information under the CCPA or “sharing” for purposes of cross-context behavioral advertising. As discussed below under “Data Subject Rights,” you have the right to opt out of any such “sale” or “sharing” of your personal information.
| Category of Personal Information | Purpose of Collection / Use | Is the Personal Information potentially "Sold" or "Shared" (as defined under CCPA) | How Long Do We Retain the Personal Information? |
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Identifiers: Full name, email address, physical address, telephone number, unique online identifier (such as a username), IP address, or other similar identifiers |
* Provide functionality and content on our website; customize that content to your needs * Provide you with access to your account and order information * Market to you * Provide you with customer support and communications regarding your orders and the Site, including Site updates/changes * Improve the content and functionality of the Site and our products and services * Comply with applicable laws and regulations * Otherwise operate our business |
Yes, for purposes of advertising and marketing to you | We retain this information only as long as it is necessary and reasonable to fulfill the specified purposes for collection and use (including a reasonable time thereafter) and other compatible purposes such as business accounting, taxation, legal requirements for record retention, and record-keeping. |
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Personal Information categories as provided in the California Customer Records statute (California Civil Code § 1798.80(e) )
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* Process order, purchase, subscription, refund, and other transactions that you authorize on the Site * Provide, customize, market, and improve the Site's functionality, as well as DeluxePack's products and services * Provide you with customer support and communications regarding your orders and the Site, including Site updates/changes * Process your requests and fulfill/service your orders * Comply with applicable laws and regulations * Otherwise operate our business |
In the past 12 months we have not sold this information to any third parties; we have no current plans to do so in the foreseeble future. In the past 12 months we have disclosed this category of information only as specified in the section above entitled "Disclosure of Information." |
We retain this information only as long as it is necessary and reasonable to fulfill the specified purposes for collection and use (including a reasonable time thereafter) and other compatible purposes such as business accounting, taxation, legal requirements for record retention, and record-keeping. |
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Commercial information: Account activity, products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies |
* Process order, purchase, subscription, refund, and other transactions that you authorize on the Site * Provide, customize, market, and improve the Site's functionality, as well as DeluxePack's products and services * Provide you with customer support and communications regarding your orders and the Site, including Site updates/changes * Process your requests and fulfill/service your orders * Comply with applicable laws and regulations * Otherwise operate our business |
In the past 12 months we have not sold this information to any third parties; we have no current plans to do so in the foreseeble future. In the past 12 months we have disclosed this category of information only as specified in the section above entitled "Disclosure of Information." |
We retain this information only as long as it is necessary and reasonable to fulfill the specified purposes for collection and use (including a reasonable time thereafter) and other compatible purposes such as business accounting, taxation, legal requirements for record retention, and record-keeping. |
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Internet and other similar network activity and user profile: Browsing history, search history, information on a user's interaction with the Site, application, or advertisement (e.g., referring website and/or search term, IP address, web browser, operating system, internet service provider, pages visited, clickstream data, time and date of visit) |
* Provide, customize, market, and improve the Site's functionality, as well as DeluxePack's products and services * Provide you with customer support and communications regarding your orders and the Site, including Site updates/changes * Comply with applicable laws and regulations * Otherwise operate our business |
Yes, for purposes of advertising and marketing to you |
We retain this information only as long as it is necessary and reasonable to fulfill the specified purposes for collection and use (including a reasonable time thereafter) and other compatible purposes such as legal requirements. |
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Geolocation data: Information about the geographic location of a particular individual or device that accesses the Site or other DeluxePack online resources |
* Process order, purchase, subscription, refund, and other transactions that you authorize on the Site * Provide, customize, market, and improve the Site's functionality, as well as DeluxePack's products and services * Provide you with customer support and communications regarding your orders and the Site, including Site updates/changes * Comply with applicable laws and regulations * Otherwise operate our business |
Yes, for purposes of advertising and marketing to you |
We retain this information only as long as it is necessary and reasonable to fulfill the specified purposes for collection and use (including a reasonable time thereafter) and other compatible purposes such as legal requirements. |
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Professional or employment-related information: Employer and job title |
* Process order, purchase, subscription, refund, and other transactions that you authorize on the Site * Provide, customize, market, and improve the Site's functionality, as well as DeluxePack's products and services * Comply with applicable laws and regulations * Otherwise operate our business |
In the past 12 months we have not sold this information to any third parties; we have no current plans to do so in the foreseeble future. In the past 12 months we have disclosed this category of information only as specified in the section above entitled "Disclosure of Information." |
We retain this information only as long as it is necessary and reasonable to fulfill the specified purposes for collection and use (including a reasonable time thereafter) and other compatible purposes such as business accounting, taxation, legal requirements for record retention, and record-keeping. |
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Inferences drawn from other personal information: Profile reflecting a person’s preferences and characteristics (e.g., transaction preferences, shopping preferences) |
* Provide, customize, market, and improve the Site's functionality, as well as DeluxePack's products and services * Provide you with customer support and communications regarding your orders and the Site, including Site updates/changes * Comply with applicable laws and regulations * Otherwise operate our business |
In the past 12 months we have not sold this information to any third parties; we have no current plans to do so in the foreseeble future. In the past 12 months we have disclosed this category of information only as specified in the section above entitled "Disclosure of Information." |
We retain this information only as long as it is necessary and reasonable to fulfill the specified purposes for collection and use (including a reasonable time thereafter) and other compatible purposes such as business accounting, taxation, legal requirements for record retention, and record-keeping. |
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Sensitive Information: Payment card and other financial information |
* To process authorized transactions on the Site, including purchases, subscriptions, and refunds. * Comply with applicable laws and regulations * Otherwise operate our business |
In the past 12 months we have not sold this information to any third parties; we have no current plans to do so in the foreseeble future. In the past 12 months we have disclosed this category of information only as specified in the section above entitled "Disclosure of Information." |
We retain this information only as long as it is necessary and reasonable to fulfill the specified purposes for collection and use (including a reasonable time thereafter) and other compatible purposes such as business accounting, taxation, legal requirements for record retention, and record-keeping. |
Depending on your place of residency, you may have certain data subject rights. These rights vary by state and country, but they may include the right to: (i) request additional disclosures about the Personal Information we collect, use, and disclose, i.e., a "Request to Know (Categories of Information)"; (ii) obtain a copy of Personal Information, i.e., a "Request to Know (Specific Pieces of Information)," sometimes called the Right to Access; (iii) request deletion of Personal Information, i.e., a "Request to Delete Information," sometimes called the Right to Be Forgotten; (iv) request the correction of Personal Information, i.e., a “Request to Correct Information,” (v) request to opt out of the “sale” or “sharing” of Personal Information for purposes of online behavioral advertising or other website tracking, i.e., a "Request to Opt Out;" and (vi) no retaliation.
We will not discriminate against you for exercising any of these rights, for example, by charging a different price or through denying goods or services. However, we reserve the right to charge a different price or rate or provide a different level or quality of goods or services when that difference is reasonably related to the value provided to us by the data or the lack of that data increases our cost of servicing your order.
If you wish to exercise any of the data subject rights listed above, please email support@deluxepack.com with the phrase "Data Subject Rights" in the subject line. You may also call us at +1-267-313-6977. We will review your requests and respond accordingly. The rights described herein are not absolute and we reserve all rights legally available to us in this regard. Additionally, if we retain your Personal Information only in de-identified form, we will not make any attempt to re-identify your data in response to a Data Subject Rights request.
If you make a request related to Personal Information about you, we will need to verify your identity in order to process your request securely. We will request that you match specific pieces of information you have previously provided. In some instances, depending on the sensitivity of the data, we may require that you provide a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. For requests related to particularly sensitive information, we may require additional proof of identification and ownership. If it is necessary to collect additional information from you to respond to a data subject rights request you make, we will use the information provided solely for verification purposes and will delete it as soon as practicable after complying the request.
If you make a Data Subject Rights request through an authorized agent, we will require written proof from you that the agent is authorized to act on your behalf.
We will process your request within the time provided by applicable law.
If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information:
We will provide this information in a standardized format that is not specific to you. The designated email address for these requests is info@deluxepack.com.
This Site operates "AS-IS" and "AS-AVAILABLE," without warranties of any other kind. We are not responsible for events beyond our direct control.
This Privacy Policy is governed by the laws of the State of Delaware except as it relates to the CCPA, in which case California law will prevail, excluding conflicts of law principles. Any legal actions against us arising out of or related to the Site or any services offered or provided therefrom must be commenced in the county of New Castle in the state of Delaware in the United States of America.
Our postal address is:
Deluxe Packaging Holdings, LLC
1207 Delaware Avenue, Suite 713
Wilmington, DE, USA 19806
We can be reached via email at support@deluxepack.com or by telephone at 267-313-6977.
DeluxePack reserves the right to amend this Privacy Policy at any time with or without notice. Any changes will be posted on this page. DeluxePack encourages you to check this page regularly.
If you provide information to us, access, or use the Site in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Privacy Policy will be available on the web page at all appropriate times and will supersede all previous versions of this Privacy Policy.
